Frequently Asked Questions

Are you based in Auckland?

Yes, our main head quarters is in beautiful Orewa Beach in North Auckland, but we also work within Bay Of Plenty / Tauranga. Saying that, we work with business all over New Zealand and the world and use Zoom to have meetings.

How much does a web site cost?

This is completely dependent on the amount of time spent designing and developing your website. Most of our websites are completely custom designed and involve a good amount of time to design based on the meetings we have together and your current branding and your functionality requirements.

Rather than building something from the ground up, we can often save you money by using one of our many website-packages and customising the existing look and feel to match your existing branding. The advantages of this are that the costs are kept to a minimum, and the functionality is kept to an optimum level, and the search engine optimisation is able to be maximised (especially compared to using Templates!).

I currently have both hosting and email with another company and would like to know what's involved if I change to Fuel?

There are many factors to consider here, but we always make this as easy as possible for you. With standard website hosting usually comes email, but you always have the option to leave the email exactly where it and just have your new website on a faster 'cloud based' server, as we can easily separate website traffic and email traffic through your Domain Registrar.

What is a Domain Registrar

A Domain Registrar is the place where your website address points to the Hosting Severs, and is usually the place you bought your website name (URL). We like to use www.1stdomains.nz to buy our Domain Names, as they are cost effective and provide a good service.

How do I update content and products on my website?

Every website we build at Fuel has a 'Content Management System' (CMS) to control content and add/remove pages and products etc. These greatly range in power & price and will be a very important asset to your business because you can change content yourselves a lot cheaper than we can. Not only that, the CMS (depending on which one we decide to use) can help you with other things such as Email Campaigns, Customer Management, Automations to send customers personalised emails with a 'trigger', see your statistics like monthly sales and which is the most popular product, and soooo much more.

We recently commissioned Fuel to help us put together a new website for our business. The new website is vastly more appealing than the old site; it has a clean, crisp look to it and contains more information than what was previously possible. In conjunction with the CMS, which is very simple to use and hence extremely powerful, the new site is a considerable step up on what we used to have. Put together with our social media initiatives, the website is a powerful tool that we'll use to promote the business. Throughout the process Fuel were very good at incorporating the site functionality we were looking for, and when it came time to actually populate the site with text and images the team at Fuel were only a phone call away for guidance. As we continue to build the features on the site, expand the functionality and ultimately move to a predominantly e-commerce model, there's no doubt that out first stop will be Fuel.