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Pre-Paid Support

Fuel Support Packages

Our dedicated 10 hour support packages are designed to provide you with reliable and timely assistance for all your support needs, and to help you with monthly budgeting.

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Fuel Support

Lodge a support ticket

Do you need to request a new feature, report a system bug, or just have a general website question? Our support ticketing system ensures we respond to your enquiry in a timely manner.

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TeamWork Projects

Oncord Support Videos

Explainer videos to help you master your Oncord website, including; Website Management, Contacts Management, Marketing Management, and eCommerce Management.

Oncord Support Videos Oncord Support Videos

Please Note: For support issues you can also send an email directly to support@fueldesign.co.nz to create a Support Ticket.

For our Oncord clients, we now have an awesome time saving integration within Oncord for GoSweetSpot - one of NZ's top shipping aggregators

Reduce the time and administration between syncing data from your Oncord eCommerce website with GoSweetSpot - now even more effortless Shipping for everybody

Stay up to date with our latest news


What manual order handling actually costs a New Zealand trade supplier

Phone and email orders, PDF price lists, re-keying into MYOB or Xero. Here is how to put a real yearly figure on it, what a trade ordering portal actually needs to do, and why it does not replace your sales team.


Web Design Auckland: How to Choose the Right Agency in 2026

Google will give you a dozen Auckland web design agencies before you finish typing. Here is how to choose in 2026: who actually builds the site, what it costs, the questions that matter, and why the cheapest quote is often the most expensive.


Is It Time to Move Off WordPress? A 2026 Guide for NZ Businesses

WordPress is not dying, but 91 percent of its vulnerabilities now sit in plugins and the median time from disclosure to attack is five hours. An honest look at whether your business should move, what changes on a platform with AI built in, and how migration works without losing rankings.


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